Boswells Coffee Shop

Questionnaire

Feedback Survey

Tell us how we did today to be in with a chance to win one month's FREE coffee.

Introduction

Thanks for taking the time to give us your feedback. Please provide your ratings based
upon your most recent store visit.

Which Cafe did you go to?

Which day did you visit the store?

What time of day did you visit?

Did you eat in or takeaway?

 Eat In Takeaway

Ratings

How would you rate the friendliness and helpfulness of our staff on your visit?

 Very Poor Poor Average Good Excellent

How would you rate the speed of service during your visit?

 Very Poor Poor Average Good Excellent

How would you rate the quality of the drink you purchased?

 Very Poor Poor Average Good Excellent NA

How would you rate the quality of the food you purchased?

 Very Poor Poor Average Good Excellent NA

How would you rate the overall 'Value for money' of the items purchased?

 Very Poor Poor Average Good Excellent

How would you rate the overall cleanliness of the store?

 Very Poor Poor Average Good Excellent

Service Information

Was there a specific member of the team that gave you great service?

Is there anything you would particularly like to tell us about your visit? Something we did
particularly well or anything you feel we could improve upon?

Based on your experience of this visit how likely are you to recommend Boswells to your friends
and family (1 unlikely - 5 likely)?

 1 2 3 4 5

Please complete the details below. This information is required for entry into the prize draw.

Name:
Email:

If we need more information about your feedback, would you be happy for us to contact you directly?
If not, please select 'No':

Please note we will NOT use you details for promotional purposes, and will NOT pass your details on to a third party.